Component 1: Access to Case Status

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One of the leading causes of frustration and anxiety among asylum seekers is the lack of information on their asylum case status, during the 12-21 months handling process.

Making sure that asylum seekers are provided with correct, simple and timely information is one of the main objectives of The Welcome Card. More specifically, The Welcome Card aims to ensure that asylum seekers are provided with: 

  • an overview of the asylum seeking process, including the time frame and average handling times in regards to their own application; 
  • access to their case (individual or family) and case status;
  • direct notifications on regulatory changes in their asylum seeking process; 
  • legal rights and responsibilities. 

Solution 

Asylum seekers can use The Welcome Card’s digital platform to directly access their case status and asylum application process. The digital platform offers a simple and clear overview of their personal process, as well as a detailed explanation of the general asylum application process, including what to wait for and how to act. 

Functionality 

Serving its users via a digital platform accessible via public access points and personal devices, The Welcome Card ensures that asylum seekers are provided with:

  • a detailed overview of the asylum seeking process, using a simple visual language;
  • an in-length legal description of the decision-making process and a practical guide for appeals to the decision; 
  • direct access to one’s case status and push-notifications for quick action;
  • a user-friendly platform;
  • simple language with translations;
  • statistics.

Social and Financial Value Proposition for Asylum Seekers

  • Planning one’s waiting time: knowing what the process entails and how long waiting times are, users may start planning for work, studies and other activities.
  • Increasing the flow of information leads to better informed applicants: a well-informed applicant understands the application and learns how to navigate the process and how to help others in a similar situation.
  • Minimizing stress and anxiety: being in the know eliminates the leading cause of anxiety among asylum seekers, minimizing the risk of severe cases.
  • Investing on human capital: participating in the asylum seeking process gives dignity back to asylum seekers.

Social and Financial Value Proposition for Migration Agencies

  • Correcting internal management and improving handling times: by reducing uncertainty about the asylum process, which in turns lessens the number of unnecessary requests (in the form of calls, mails and in-person visits) to the migration authorities, there will be lifted pressure in case-handling and administration. The migration authority would provide a better service using the same staffing and saving costs. 
  • Reducing waiting times: creating applicants that understand the process to eliminate unnecessary requests allows staff/case workers to continue with the decision making process.
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Sources and more info

12-21 months: although varying by state, the handling time for registering and deciding upon asylum applications in most European countries far exceeds the 6-month limit. As of 2017, asylum seekers in Sweden face an average waiting time of 471 days, varying by citizenship. The top three asylum seeking nationalities in Sweden are Syrian, Afghan and Iraqi.
The Swedish Migration Agency, Applications for Asylum Received. Rubrik Inkomna Ansökningar om Asyl, Migrationsverket, 2017. Full document can be viewed here.